Shipping policy

At Luxtex, we understand how important it is to receive your balloons in time for your upcoming installation. We work hard to pack and dispatch orders as quickly as possible.

Same-Day Dispatch

Orders placed before 1:00 pm AEST/AEDT on business days are typically dispatched the same business day.

Orders placed after 1:00 pm, on weekends or NSW public holidays will be dispatched on the next business day.

While we make every effort to meet these dispatch times, delays may occasionally occur during peak periods or due to circumstances outside our control. If there is a significant delay with your order, we will contact you as soon as possible.

Shipping Within Australia

Luxtex currently ships to addresses within Australia using Australia Post.

Customers can choose between available Australia Post shipping services at checkout, including Standard Post and Express Post (where available).

Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions and delivery destination of your order using Australia Post's current shipping rates.

Luxtex does not charge additional handling or packing fees. The applicable shipping cost will be displayed before payment is finalised.

Local Pickup

Free local pickup is available from Berkeley Vale, NSW.

If you select Local Pickup at checkout, you will receive an email when your order is ready for collection, along with the pickup address and collection instructions.

Local Pickup is available by appointment only. Please do not attend the pickup location until you have received confirmation that your order is ready.

Estimated Delivery Timeframes

Once your order has been dispatched, Australia Post's estimated delivery timeframes are:

Standard Post

  • Same state: 2–4 business days

  • Interstate: 3–6 business days

Express Post

  • Same state: 1–2+ business days

  • Interstate: 1–3+ business days

These timeframes are estimates only and commence once your order has been dispatched.

Delivery may take longer during public holidays, severe weather events, peak periods, or for regional and remote locations.

Express Post is the fastest available shipping option; however, it does not guarantee delivery by a specific date.

Need Your Order Urgently?

If your order is required for a specific event or installation date, we recommend selecting Express Post at checkout and placing your order before 1:00 pm AEST/AEDT on a business day to ensure the quickest possible dispatch.

Please allow additional time for unexpected carrier delays.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking number.

Tracking information may take several hours to become available after your parcel has been lodged with Australia Post.

Delivery Delays

Once your parcel has been lodged with Australia Post, delivery is managed by the carrier and is outside Luxtex's direct control.

Luxtex is not responsible for delays caused by Australia Post, incorrect delivery details provided by the customer, severe weather events, service disruptions or other circumstances beyond our reasonable control. However, we will gladly assist where possible if your parcel is delayed or appears to be missing.

Customers are responsible for ensuring the delivery address provided at checkout is accurate and complete.

Authority to Leave

Australia Post may leave your parcel in a safe location where permitted or take it to a nearby Post Office or collection point if delivery cannot be completed.

Luxtex is not responsible for parcels that are lost or stolen after Australia Post has confirmed successful delivery to the address provided.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact Luxtex as soon as possible and include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the parcel, packaging and affected products.

Please retain all original packaging while we investigate the matter.

Questions

If you have any questions regarding shipping or would like assistance selecting the most suitable delivery option for your location or event date, please contact us before placing your order. Our team is always happy to help.